By submitting your information through this website you consent to the use of that information as laid out below.

  1. Introduction

For the purposes of the UK-GDPR (General Data Protection Regulation) and amended Data Protection Act 2018 that took effect on January 31, 2020 the ‘Data Controller’ for this website is Runo HLC Group Ltd. (Runo) with company registration number 12763578.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Runo HLC Group Ltd, Franchise House, Station Road, Leadenham LN5 0PH. telephone +44 (0)1522 246812 

This Privacy Policy outlines what we do with your personal data in the framework of the provision of the services we offer on the website, such as the services offered in our salons and subscription to our communications to be able to send you information about our products and services.

Many of our salons are operated by our franchisees who are independent businesses operating under licence from us. This privacy policy applies to not only Runo but also all of our franchisees in relation to your personal data held by us and our franchisees.

2. Personal information we collect

For general communications we will only ask you to provide us with your name and email.

For application as a franchisee or employment in any of our salons we will request your full name, address, telephone and email.

In all circumstances your personal data will not be disclosed to any third party without your consent.

3. Purposes

Runo and their franchisees will treat your personal data for the following purposes:

Contact you via email, regarding updates, promotions or general communications

Contact you with regard to franchise or  employment opportunities if applicable.

Respond to queries or requests you make through the customer service channels available on our Platform.

4. Data protection rights

As Data Controller, we are committed to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. At any time you can exercise the following rights:

Right of Access. You have the right to confirm that we are processing your personal data and, if so, to obtain a copy of such data and complete information about the processing.

Right of rectification. You have the right to correct errors, modify inaccurate or incomplete data and guarantee the certainty of the information being processed.

Right to delete. You have the right to request the deletion of your data without undue delay in the event that the treatment is illegal or the purpose that caused its collection has disappeared.

Right to restriction of processing. You have the right to request the suspension of the treatment in case it is illegal or the accuracy of the data has been contested.

Right to object. You have the right to object to the processing of your data for the purpose of direct marketing or when processing must cease for reasons related to your personal situation unless a legitimate reason is proven or necessary for the exercise or defence of claims.

To exercise these rights please send an email to: with your full name, the email address you used when registering with us and the right or rights you wish to exercise. Please note that we may require proof of identity before complying with your request.

5.  Age.

Registration on our website is aimed at persons over sixteen (16) years of age. If a child under the age of 16 is found to be registered, that account will be automatically deleted.

6. Intellectual or industrial property.

The contents of the Website, for example texts, images, graphics or source code, are protected by intellectual and industrial property rights. Such content may not be reproduced or transformed without the prior and explicit permission of Runo. Users can access the contents and make authorized private copies provided that the reproduced elements are not subsequently transferred to third parties, nor are they installed on network servers, nor are they subject to any type of exploitation.

7. Links and Limitation of Liability.

These websites may contain links to other websites which we do not own. This privacy policy only applies to our website and to any franchisees’ site as a microsite to this site. We cannot be responsible for the privacy policies and practices of other sites whether or not you access them using links from our website.

Runo declines any responsibility, to the extent permitted by law, for damages arising from the presence of viruses, the actions of third parties that violate property rights, integrity, privacy or illegal advertising.

If any user or third party considers that any illicit act of any kind is being committed on the Website, they must send a communication to Runo at the email address that appears in our identification data identifying themselves and specifying the facts reported.

8. Cookies Policy.

Our website uses cookies. A “Cookie” is a small file that is stored on the user’s computer and allows us to recognize you. The set of “cookies” helps us to improve the quality of our website, allowing us to control which pages our users find useful and which they do not. Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating navigation and usability of our website. Please note that cookies cannot damage your computer and that, in return, the fact that they are activated helps us to identify and resolve errors. Despite this, you can disable the use of cookies from the settings of your internet browser or you can establish certain policies that allow you to activate a private mode through which cookies are always deleted after your visit.

9. Applicable law, resolution of controversial issues and competent forum

The use of the Website will be governed by English law. Any controversy that arises or is related to the use of the Web, will be submitted to the non-exclusive jurisdiction of the Courts and Tribunals of England and Wales.